FAQs
Where do you deliver to?
We deliver our ingredients and ingredient boxes to all parts of UK Mainland.
For all orders from outside the of UK, get in touch through our Social media page or using the Contact us form.
What are your delivery charges?
MixxBoxes and Taste pack postage is Free of charge.
Choose Your Ingredient shop has the following postage charges:
- Under 1KG – £3.50
- Under 10KG – £5.99
- Under 20KG – £7.99
Any postage charges will automatically be calculated in the shopping basket. Note: there is a surcharge for deliveries to Non-UK mainland.
Our postage cost is the cheapest of any online ethnic store; if you find any cheaper, we’ll match it.
When will my delivery be dispatched?
Your MixxBox will be dispatched within 24 hours in accordance with the schedule below once your payment has been confirmed.
Our schedule for next day delivery is as follows:
- Order by Monday at 1pm to receive your order on Tuesday
- Order by Tuesday at 1pm to receive your order on Wednesday
- Order by Wednesday at 1pm to receive your order on Thursday
- Order by Thursday at 1pm to receive your order on Friday
We do not currently provide weekend delivery as standard however this can be arranged at a premium.
We will send you a tracking ID once your parcel is shipped. Using the tracking ID you can instruct the driver to drop off with your neighbour, your designated safe place or reschedule the delivery for a more convenient time.
What can I do if my order arrived with an issue?
We actively work to ensure you receive your goods in the best of condition and quality when it reaches you and this is one of the reason we use the best postal service in the country howbeit at a premium rate to us.
If by any means the goods you received is damaged through transit, your statutory rights apply. You will need to get in touch through email on enquiries@ethnicmixx.com and send us a picture of the damage; we will be in touch.
Can I order more than one Mixxbox?
Of course. Just choose the appropriate ingredients box and click “Buy now” or “Subscribe”.
You can also order more than one MixxBoxes at any given time or request rotational MixxBox subscription.
Possible to choose my own ingredients?
Yes, you can choose specific ingredients through our Choose Your Ingredients store.
Change the frequency & content of my subscription box?
Yes, of course. Simply get in touch by email on enquiries@ethnicmixx.com and we’ll get it all done for you in no time.
Do your ingredients boxes include meat and fish?
Meat and fish can be purchased in addition to your MixxBox.
We aim to be your supplier of choice for all ethnic ingredients and work to ensure we deliver competitively-priced, high quality ingredients direct to your door.
Source your Nigerian, Filipino, Malaysian and Ghanaian food ingredients and recipes with us today!